Attractive and safe
Arrival and departure, welcome and farewell, staying and shopping – a train station is not just a traffic hub, a building or a site of transition. It is quite a complex operation designed to serve numerous interests, desires and functions. About 5,800 active train stations are located in Germany. Since Deutsche Bahn (DB, German Rail) was privatised in 1994, DB Station&Service AG has been in charge of operating the German train stations. In order to provide high-quality service, DB Station&Service AG has developed the SST program. This concept is based on the main aspects of Service, Safety and Tidiness and is dedicated to making the non-transportation part of your travel activities as pleasant as possible. In other words, the goal is to accompany the train travellers in an attractive and safe manner from the moment they drive up and park their cars in front of the station, during their stay in the building, up to the moment they board the train. This also includes arrival assistance in the form of city information systems and optimised links to public transportation systems.
