IP surveillance camera applications

Milestone provides XProtect video management software to enhance security for Massachusetts General Hospital
Milestone provides XProtect video management software to enhance security for Massachusetts General Hospital

With 1,300 cameras recording 24/7 and more than 1,000 investigations to process per year, Massachusetts General Hospital’s security team was not able to keep up with the vast amounts of recorded video. Now, BriefCam Syndex Pro for fast video review, search and analysis, embedded within a Milestone XProtect video management software (VMS) platform is making efficient and effective video investigation possible. Unique challenges to security Massachusetts General Hospital’s (MGH) Police, Security and Outside Services Department provides some security services to many other Partners hospitals and facilities. Following its recent digital conversion, unified on the Milestone XProtect VMS platform, MGH’s security team was able to expand camera coverage by adding new Axis network cameras directly to the existing IP network. The hospital environment presents unique challenges to security, Michelman points out “The number of investigations we were doing was taking huge amounts of time in terms of reviewing video, and that was really a waste of time,” said Bonnie Michelman, MGH Executive Director of Police, Security and Outside Services and Consultant for Partners Healthcare. The hospital environment presents unique challenges to security, Michelman points out. MGH’s 17-acre urban campus, comprising 29 contiguous and 14 separate buildings (including underground and freestanding garage facilities), is complex. The security team must also take into account not only the main location, but also dozens of satellite facilities around the Boston area. Enterprise risk management “We can’t cover all of these facilities with security staff,” said Michelman. “We need to augment heavily with very good, state-of-the-art technology that allows us to combine our intelligence, labour, policies and procedures, in order to create a better holistic approach to enterprise risk management.” Charged with creating a safe environment, MGH’s security team at the same time is challenged by the clinical team’s needs for increased efficiency through lowering length of stay and moving patients through the hospital as quickly as possible. The 24-hour Emergency Room, with its anxious, highly volatile population presents challenges of its own. In addition, patient elopement and patient wandering – unauthorised departures from the medical facility, whether intentional or unintentional – pose liability threats that can be very damaging to a hospital. Providing customer satisfaction A unified system was required to balance the video surveillance needs of a busy hospital campus A unified system was required to balance the video surveillance needs of a busy hospital campus with remote satellite locations while upholding the highest level of security possible, maintaining operational flow, and providing customer satisfaction that includes expectations of privacy. Michelman, together with MGH Senior Manager, Systems and Technology Robert Leahy, decided on the Milestone XProtect VMS platform. Camera count was increased from 400 to 1,300, and standardised with Axis network cameras connected directly to the IP network. To deal with the marked increase in video data, MGH’s team chose BriefCam Syndex Pro, a powerful set of tools intended to reduce the time and effort needed to conduct video reviews, post-event video investigation and real-time video monitoring. The BriefCam solution ties in seamlessly with the Milestone video management solution, providing efficient workflow for investigators. Presenting video metadata According to Michelman, BriefCam has already proven invaluable. A two year long ROI examination of video surveillance use at MGH has shown a progressive rise in success rates with the use of video in incident investigations. According to Michelman, BriefCam has already proven invaluable “I see BriefCam as a very important part of our toolbox of excellent practices for protecting what is a very complex environment of tangible and intangible assets,” said Michelman. BriefCam Syndex Pro’s ability to present video metadata in graphic visualisation format, such as bar graphs, pie charts and the like, has opened up new realms of possibilities to extend the role of CCTV video beyond security into organisational efficiency and more informed, data-driven decision making. Better investigative focus “In the past, there might have been things that would have been a ‘nice to do,’ but we couldn’t do it because we didn’t have resources to watch many hours of video,” said Michelman. “Now we can manage the content and we can see trends, which in turn can drive redeployment of resources, and by extension, facilitate a better investigative focus and success.” BriefCam Syndex Pro embedded within Milestone XProtect VMS platform is helping MGH in its mission to effectively and efficiently protect and safeguard the hospital community. Michelman said: “We’re happy with these products, but it’s not just about the quality of the technology, it’s about the quality of the partnership. You know, it’s easy to sell a product, but to sustain it, service it, and be there after it is in is really very critical for us.”

How intelligent cameras enhance safety in nursing homes
How intelligent cameras enhance safety in nursing homes

Patient falls in nursing homes are a serious problem. In the United States, for example, around 1,800 elderly people living in nursing facilities die each year from injuries related to falls, according to the Nursing Home Abuse Center. Those who survive their injuries often have a reduced quality of life and suffer some form of permanent disability. Challenge Figures show that between 50% and 75% of nursing home residents suffer falls each year, twice the chances of falling compared to seniors who live in a regular residential community. It has been a prevalent challenge to detect falls quickly and effectively, especially when these occur in residents’ bedrooms. In the UK, the Care Quality Commission has recognised that the use of CCTV may be one of the best ways to ensure safety and quality of care. However, using video surveillance also brings into question issues such as privacy and data protection. This is where Dahua’s WizMind technologies come into play. Human-based AI Specific to health and social care are deep-learning algorithms to protect the privacy of the face and body WizMind embraces human-based AI for a whole host of applications across verticals such as retail, energy, finance, transportation, and, of course, health and social care. Specific to the health and social care sector are deep-learning algorithms to protect the privacy of the face and body in real-time, and stereo analysis, which combines dual-lens cameras with three-dimensional scene analysis to detect sudden physical movement, such as falls. Stereo Video Analysis The growth of AI applications has enabled the greater availability of 3D scene analysis solutions, enabling objects and people to be analysed in three dimensions. Dahua’s stereo analysis uses two lenses to capture separate images of the same scene. It then computes the “optical parallax” of spatial points in the two images, providing 3D information about the scene. Stereo vision mimics the depth of view that comes from humans having two eyes, known as binocular vision. Deep-learning algorithm Combined with a deep-learning algorithm, stereo analysis can recognise event patterns such as falls, and other movement-based behaviours such as people approaching, the detection of an abnormal number of people in an area, and violent behavior. In nursing homes, stereo analysis cameras can help staff monitor residents in case of emergency and respond to residents’ problems, such as tripping and falls. The cameras can view all three dimensions of subjects, and together with its deep-learning algorithm can immediately alert staff to any unusual or sudden movement, such as would be evident in a fall. Intelligent fall detection technology The staff can respond quickly to incidents, which may otherwise stay undiscovered for hours With cameras situated both in communal areas and in bedrooms, the staff can respond quickly to incidents, which may otherwise stay undiscovered for hours. An example of such a scenario is a nursing home in Singapore, which has a capacity of around 400 beds and is divided into 14 separate living environments, each designed to be a home-like living area. Dahua cameras like IPC-HDW8341X-BV-3D with intelligent fall detection technology were installed, including the provision of 167 stereo analysis cameras inside each bedroom. These trigger an alarm in the case of incidents such as a fall, allowing immediate response by staff. Other applications Not only does this enhance the well-being and safety of residents, but it also can reduce the nursing home’s labour costs. In addition, Stereo Analysis can also be applied in other application scenarios. An underground unmanned bicycle parking garage in Amsterdam, for instance, has installed Dahua behavior analysis cameras to detect abnormal events and prevent accidents, such as people tripping and falling or suspicious individuals wandering around the area. Privacy protection While monitoring their situation inside the nursing home, Dahua also adopts Privacy Protection 2.0 technology that features the masking of human faces and bodies to protect the residents’ privacy. It involves the restriction of what can be seen in video images and applies equally to live and recorded images. Digital masking takes place on the front-end device (e.g. network camera). Dahua’s Privacy Protection 2.0 provides real-time occlusion of the body and face and enables users to access recorded videos, without having to overlay faces with mosaic masks. Occlusion options The technology also allows for face and human attributes analysis, without breaching people’s privacy It also offers additional occlusion options, such as irregular polygons, mosaics, and coloured blocks, and allows code exporting based on specified targets, ensuring the privacy of subjects. Benefits include non-pixelated human targets, allowing for privacy and security in evidence collection. The technology also allows for face and human attributes analysis, without breaching people’s privacy, making it ideal for nursing homes. Conclusion Stereo video analysis and privacy protection come into their own in nursing homes and healthcare facilities. It allows the close monitoring of residents or patients to help ensure their well-being and safety, while at the same time protecting the privacy of often vulnerable individuals.

Finnish retail co-operative uses March Networks video surveillance in more than 70 locations
Finnish retail co-operative uses March Networks video surveillance in more than 70 locations

Finland’s Osuuskauppa PeeÄssä retail co-operative, a nationwide S-Group co-operative federation member, has deployed March Networks video surveillance systems across its footprint of 73 retail and service establishments. The co-op boasts 121,000 customer-owners in Finland’s Northern Savonia region, whose capital and largest city, Kuopio, is 384 kilometres north of Helsinki. The 73 retail and service locations include three Prisma Hypermarkets, 29 S-Market grocery stores, 15 convenience stores, 15 restaurants, six ABC gas stations, three hotels, a SOKOS department store, and a Kodin Terra hardware store. March Networks video surveillance systems The rollout began in September 2019 and currently includes 85 March Networks recorders, a mix of 8000 Series Hybrid NVRs and 9000 Series IP Recorders, and more than 1,500 March Networks cameras. A new hotel and supermarket currently under construction will bring the camera count close to 2,000. “We used to have several different video surveillance systems and 10 different camera models from six manufacturers,” said Kimmo Keränen, IT Manager for PeeÄssä retail co-operative. “Maintenance was almost impossible and the picture quality in some cases was very poor.” Time management challenge Central management was a key feature for PeeÄssä retail while looking for in its new surveillance system “On top of that, there was no synchronised timekeeping, so one system could be five minutes off and another one could be an hour off. That was a real problem because correct timekeeping is everything when you’re looking for evidence.” For this reason, central management was a key feature PeeÄssä retail co-operative was looking for in its new surveillance system. “A majority of the 19 S-Group regional co-ops were already using March Networks systems, so the decision was easy to make,” said Jan Österlund, ICT Manager with SafeIT, a systems integrator and March Networks Certified Solution Provider serving the S-Group and PeeÄssä accounts. Central monitoring and management With more than 1,000 NVRs and tens of thousands of cameras across the larger S-Group co-ops, central management is a huge timesaver. Österlund can push out firmware upgrades and device settings with a few simple mouse clicks using March Networks Command Enterprise Software. The advanced system management software is ideal for managing large distributed video surveillance architecture. Its health monitoring and mass management capabilities make it easy to look after thousands of recorders and cameras from one central location. “We can schedule upgrades by location type and opening hours to minimise any interference with recording during business hours,” explained Osterlund. Recorders and cameras in use The 8000 and 9000 Series recorders are 32-channel or 64-channel devices with either 20 TB or 40 TB of onboard storage, sufficient to capture 30 days of archived video. The majority of the 1,500 cameras are March Networks SE2 Indoor and Outdoor IR Domes, but SE2 IR MicroBullets, SE2 Pendant PTZ Domes, and legacy analogue cameras are also used for specific applications. Searchlight software integration  Searchlight helps organisations gather business intelligence, which can help retailers with customer service S-Group is transitioning to a new point-of-sale system and has plans to integrate it with March Networks’ Searchlight for Retail software, which will allow the co-ops, including PeeÄssä, to identify suspicious transactions and instantly link to the associated video. Searchlight also helps organisations gather business intelligence, which can help retailers with operations, marketing, and customer service. “We are looking forward to acquiring the Brickstream 3D Gen2 sensors for queue management and people counting, and March Networks ME6 IR Domes for AI-powered analytics,” said Keränen. GDPR Compliance The March Networks system in place at PeeÄssä complies with the European Union’s General Data Protection Regulation (GDPR), which came into effect in 2018 and aims to protect the personal data and privacy of EU citizens. System features like privacy masks, which allow users to block out specific parts of a camera’s field of view, are important for meeting the regulation. “GDPR compliance is one of the reasons why we recommended March Networks,” said Österlund. Video access, training, and monitoring Video is currently monitored by guards in three control rooms, but managers also have access to live and recorded video from their locations. Altogether, approximately 100 PeeÄssä staff have access to the video. “Training everyone to use the system was very easy,” remarked Österlund. “The March Networks system is very user-friendly, so we supplied step-by-step instructions on how to log in, pick a camera, play the video, and export it.” Crime management Video is regularly used to supply evidence for shoplifting and internal fraud investigations Video is regularly used to supply evidence for shoplifting and internal fraud investigations, but the much-improved video quality from the March Networks system was also welcomed by local law enforcement. The Eastern Finland Police Department has mapped the location of PeeÄssä’s publicly facing cameras in the National Police Board’s database of surveillance cameras to help access video for criminal investigation purposes. “Almost every week, we are asked for video from the police department,” said Keränen. Installation, time, and cost savings SafeIT’s experience with the March Networks deployments at other S-Group co-ops helped to streamline the installation at PeeÄssä. “We supplied local integrators with clear guidance on how to set up the cameras and NVRs,” said Österlund. Standardising on March Networks allows the PeeÄssä co-op to save time and reduce costs for system maintenance. The state-of-the-art video surveillance system is also much easier to use. “We are very satisfied with March Networks,” said Keränen. “It was a big project, but well worth doing.”

Milestone Systems’ XProtect Video Management Software (VMS) offers enhanced security, safety, and efficiency for Jackson Hole Airport (JAC)
Milestone Systems’ XProtect Video Management Software (VMS) offers enhanced security, safety, and efficiency for Jackson Hole Airport (JAC)

Being isolated on the edge of wilderness means there’s a need for a video system that’s both reliable and flexible. For that reason, the team at Jackson Hole Airport (JAC) since 2009 has relied on video management software (VMS) from Milestone Systems to enhance security, safety, and efficiency. Challenge - Help to keep scaling At the edge of the frontier, Jackson Hole Airport has experienced considerable growth over the years. Significant capital investments in expansions have made new video system integrations possible several times, and Milestone XProtect has supported the airport’s needs along the way. As of 2020, over 220 cameras were in use, and the airport shows no signs of slowing down As of 2020, over 220 cameras were in use, and the airport shows no signs of slowing down. New projects will include building a fuel farm, a car wash and expanded parking facilities. XProtect’s open platform software As the need to increase security continues, XProtect’s open platform software will continue to enable both IT team growth and the seamless integration of new cameras and data storage capabilities. Solution - Integrations are in the fly zone Milestone XProtect Professional Plus and Smart Client Network cameras from Axis Communications and Panasonic Optimised video server hardware from Razberi Integrated video analytics from Agent Vi All video is stored for up to a full year, with most of the system’s 200 cameras set for motion recording, 24/7. Result - Greater situational awareness for higher security The video system has enabled improvements throughout the entire airport. For example, Jackson Hole Airport has to contend with a great deal of plane de-icing for several months each year. This occurs at a distance from the main buildings and, thanks to the video expansion, each airline is now able to monitor the de-icing of their planes. Allowing clients to monitor progress on their own has saved airport staff time and resources. The airport uses the system to closely monitor the security checkpoint, too, capturing video documentation in case of an incident. Baggage areas are also monitored, so it’s possible to investigate lost bags and left-behind items by reviewing video. New 4K, multi-sensor cameras New 4K, multi-sensor cameras support a largely unmanned investigatory system New 4K, multi-sensor cameras support a largely unmanned investigatory system. They capture everything and provide enough data to zoom in after the fact, if needed. Additionally, the team has deployed video analytics from Agent Vi to provide a layer of automated alarms and notifications for flagging abnormal occurrences. Video analytics can detect events, such as travelers moving against the foot traffic flow and crossing into restricted areas. Milestone’s XProtect Smart Client Milestone’s XProtect Smart Client has shifted general situational awareness in the airport, as a new standard for authorising users’ remote access to the surveillance from multiple locations. It provides seamless viewing of live and recorded video, instant control of cameras and connected security devices, and a comprehensive overview of activity. The ongoing use of Milestone Systems’ video management software (VMS) makes it possible to maintain the independence and efficiency of a small team of personnel, thereby delivering maximum security at the base of the Grand Teton Mountains. Situational awareness for the JAC team and their clients Andrew Wells, the IT Manager for the Jackson Hole Airport (JAC), said “Situational awareness for our team and our clients allows us to be as secure and efficient as possible with our small team. The flexibility of the open platform VMS allows us to scale our system and add the features we need now and in the future.” Jackson Hole Airport (JAC) lies seven miles north of Jackson, Wyoming, at the base of the Teton Mountains, in USA. It is unique for being entirely within Grand Teton National Park. It is the busiest airport in the US state of Wyoming, with nearly 500,000 in-bound passengers annually. The airport covers over 500 acres and has one runway that supports 11 hard-stands, nine boarding gates and three baggage carousels.