24 Jun 2013
The new Children’s Hospital of Pittsburgh of UPMC incorporates an unprecedented level of technology to improve patient care, reduce human error, and improve patient, visitor and staff safety while providing operating efficiencies to manage costs effectively. Changing lives for the better is what Children’s is all about. To help achieve that goal, the hospital embraced the Johnson Controls® Technology Contracting™ model to leverage clinical, business and building systems, and infrastructure design to positively impact clinical care.

Renowned for its outstanding clinical services, research programs and medical education, Children’s has helped establish the standards of excellence in pediatric care. Children and adolescents make more than one million visits to the hospital, its neighborhood locations and community paediatrics practices each year – including more than 13,500 inpatient stays, 25,000 surgeries and 77,000 emergency department visits. Children’s was named to the U.S. News & World Report’s Honor Roll of America’s “Best Children’s Hospitals” for 2011-2012, and again for 2012-2013.

Opened in May 2009, Children’s is part of UPMC – a leading nonprofit health system in the United States with more than 20 hospitals and 400 clinical locations. When UPMC chose to build a new campus for Children’s Hospital, it did so with the vision of being the world leader in children’s health, according to Eric Hess, vice president of operations for Children’s. “The benefit of building a replacement hospital was not having to tie into or reuse legacy systems. And, starting from scratch allowed us to think about the benefits of a completely integrated approach to technology with one technology contractor – a model Johnson Controls advocated early on while working with us at the former hospital,” says Hess.

“Working with our design team, we put together a very large bid package based on traditional building, business and clinical systems. Johnson Controls not only understood our vision for converging them but brought the resources to bear to articulate that vision, and ultimately delivered on it.”


Technological sophistication is one of five principles Children’s is grounded on, which also include, family-centred care, patient safety and quality, ensuring a quiet campus, and environmental sustainability (green building).