The Challenge
Following software problems with its existing installations, BP was looking to upgrade its security system network without having to embark on a lengthy and disruptive installation and staff training programme. AGE Electrical Services recommended Dedicated Micros' Sprite Lite multiplexer from Gardiner Security. 
The Solution
Peter Robinson, Director at AGE explains: "We opted for DM's Sprite Lite because it's the most user-friendly multiplexer on the market, both from an installation and operational point of view. At AGE we offer user training as part of our installation package - and many of the people we train simply aren't used to sophisticated software or CCTV hardware.
We know that Sprite Lite multiplexers are simple to install and set-up. The products also have the added benefit of being extremely easy to use on a day-to-day basis, which makes training straightforward and means operators can get up to speed virtually overnight. We've also found Sprite Lite to be one of the most reliable multiplexers available."
Charlie Swain, Security Advisor at BP takes up the story: "We're in a highly competitive sector, so cannot afford to have customers inconvenienced by lengthy works - or feeling threatened when filling their car up at night. Our well-lit forecourts equipped with visible cameras offer a safe environment and a clear deterrent for criminal activity."
BP's technical specification requires a minimum of four cameras situated inside the shop and a further four outside. Inside there is one camera over the till, one on the entrance and at least two more in the shop, often in the stockroom or areas which are difficult to see.
The till camera not only prevents internal pilfering, it serves to protect the till operator who, particularly late at night, is usually alone in the shop and therefore a target for the professional or opportunist criminal. Each till operator has a remote keypad which enables them to select specific cameras to view different images as required. They do not, however, have the system authority to change settings or camera positioning. The multiplexer is controlled centrally by the store manager.
Outside, cameras are positioned in each pump lane, usually over the entrances and exits. Charlie Swain continues: "As you can imagine, our biggest problem is 'drive-off' - people driving off at speed without paying for their tank of petrol."
"The cameras and surveillance systems we use are now so sophisticated that we can capture registration plates and people's faces clearly on camera, and use the images to catch the thieves later. It's the ideal solution."
